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Customer Care

Broadband Infraco runs a state of the art Network Operations Centre (NOC) at Broadband Infraco’s Woodmead Head Office, providing large screen views of the network, detailed reporting on Service level agreements (SLAs) and a customer support centre.

The NOC continuously monitors the network and ensures that all SLAs with Broadband Infraco’s customers are met through a combination of the use of alternative routes to ensure services are available and the prompt use of the Broadband Infraco maintenance organisation to repair faults in the shortest possible timeframes.